Entry Level Customer Service Analyst
If you are looking to apply your skills in an entrepreneurial culture and want to pursue the dream of building one of the largest asset managers in the world, this is the opportunity for you.
We usually respond within three days
Strive Asset Management is a new asset manager with the mission of restoring the voices of everyday citizens in the American economy. Strive, co-founded by Vivek Ramaswamy and Anson Frericks, has attracted over $500 million in AUM in its first three months of operation.
We are seeking an entry level customer service associate to join our team.
You should demonstrate initiative and accountability, possess excellent analytical and communication skills, have the ability to work across different business functions whileremaining responsive, and be able to work creatively in a fast-paced environment.
If you are looking to apply your skills in a growth-driven, entrepreneurial culture & want to pursue the dream of building one of the largest asset managers in the world, this is the right opportunity for you.
Job Duties:
- Manage large amounts of incoming phone calls
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives
within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file
documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Qualifications:
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Bachelors or Associate Degree
Benefits
- Competitive compensation package, including a generous initial equity grant
- Aetna Health, Vision & Dental Insurance
- PEO-sponsored 401K plan
- PTO
- And plenty of others!
Strive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
- Department
- Sales
- Locations
- Columbus, Ohio
Our Culture
Corporate culture is essential to allow the organization to differentiate itself. In terms of image on the one hand, it has strengths both internally and externally to consumers. It is indeed a source of cohesion and motivation of employees and it limits conflicts. With customers, it conveys a positive image and can develop a feeling of closeness to the company or even become a criterion of choice.
Entry Level Customer Service Analyst
If you are looking to apply your skills in an entrepreneurial culture and want to pursue the dream of building one of the largest asset managers in the world, this is the opportunity for you.
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